- 01Can we book just one service rather than several?
- Yes. Each service stands alone and many clients start with a single review. If findings in one area touch another, we say so in the report and you decide whether to go further. Nothing is added without your agreement.
- 02Do you travel to our studio?
- On-site work is part of most services, since we need to see equipment running. We are based in Cambridge and visit studios across the UK. Travel arrangements are discussed when the quotation is prepared.
- 03How is the price worked out?
- The quotation lists the scope, what the price includes and what could change it, such as the size of the site or the number of camera chains. The prices page explains the general approach. The figure you pay is the one in your confirmed quotation.
- 04How do we pay?
- After the work is delivered we send an invoice, which you pay by bank transfer. Nothing is purchased on the website itself. Enquiries go through the contact page, followed by a written quotation or confirmation.
- 05Can you work while we are on air?
- We can observe and take non-intrusive readings during live use. Anything that interrupts signals is arranged for a quiet window agreed with your engineers. We would not touch a transmission path without your say-so.
- 06Do you supply or install equipment?
- We advise, plan, configure and review. We do not sell hardware, so our recommendations are not tied to a product range. Installation is carried out by your own staff or contractors, working from our drawings.
- 07What does the final report look like?
- It is a written document with a summary at the front, findings in order of importance, and supporting measurements behind them. We walk you through it and answer questions. It is written to be passed to colleagues or installers.
- 08What if we need to cancel?
- Cancellations and refunds follow the payment and refund policy, which sets out what applies at each stage. Tell us as early as you can and we will explain where you stand. Please read the policy before confirming a quotation.